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Delete Your K-Suomi Account

Last updated: September 18, 2026

This page explains how to delete your K-Suomi account and the data attached to it. It applies to the K-Suomi mobile apps on Google Play and the App Store, and to the account you created with Google, Apple, or an email address.

See also our Privacy Policy and Terms of Use.

1. Delete from inside the app (fastest)

  1. Open K-Suomi and sign in.
  2. Go to Settings (the gear icon).
  3. Scroll to the bottom and tap Delete Account.
  4. Confirm by re-entering the email address of your account.
  5. You are signed out immediately, and the account is scheduled for deletion.

2. Delete without the app installed

If you no longer have the app, or you cannot sign in, send us a deletion request:

  • Email: support@voimara.com
  • Subject: Delete my K-Suomi account
  • Send it from the email address registered to the account — that is how we confirm the request is yours. If you signed up with Google or Apple, use the same address that provider gave us.

You can also reach us through the contact page.

We reply to deletion requests within 5 business days and complete the deletion within 30 days of confirming your identity.

3. What happens after you request deletion

  • There is a 7-day grace period. If you sign in again during those 7 days, you will see a recovery screen where you can cancel the deletion and restore your account.
  • After 7 days, the account and its data are permanently deleted and cannot be recovered.

4. What is deleted

  • Your account and profile: name, email address, and the identifier from your sign-in provider.
  • All learning data: course and lesson progress, XP, streaks, flashcards and decks, saved library items, test and speaking results.
  • Your AI assistant conversations and translation history.
  • Support tickets you opened, including any images you attached to them.
  • Diagnostic records tied to your account.

5. What is kept, and why

  • Transaction records required for accounting and tax law (the store transaction identifier and the fact that a purchase happened). These are kept for as long as the law requires and are never used to profile you.
  • Aggregated, anonymous statistics that can no longer be linked to you.

6. Your subscription is separate

Deleting your account does not cancel an active auto-renewable subscription, because the subscription is billed by the store, not by us. Cancel it yourself before deleting the account:

  • Google Play: Play Store → profile icon → Payments and subscriptions → Subscriptions → K-Suomi → Cancel subscription.
  • App Store: Settings → your name → Subscriptions → K-Suomi → Cancel Subscription.

7. Questions

Write to support@voimara.com. You also have the right to lodge a complaint with your data protection authority; in Finland this is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).